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Live Training Series

 NON VERBAL COMMUNICATION

WHILE WEARING A FACE COVERING

"lessons learned so far, and considerations for the future"

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These affordable and informative 90 minute online micro training sessions are designed to provide insightful and relevant training topics to a wide spectrum of industry professionals with the objective of enhanced reopening and returning to normal operations in the post COVID-19 era. The past year revealed how much people subconsciously rely on being able to see someone's mouth in everyday communications. Once that part of the face was obscured by a protective mask, determining mood, intention, subtle social cues, smiling and frowning became difficult, sometimes leading to miscommunications or confusing exchanges. This webinar focuses on how to use non-verbal communications as successful strategies for communicating in a mask to avoid misunderstandings and create positive interactions.

Woman with Paper Mask

TRAINING TOPIC UPDATE (JUST ADDED)- "what if my state lifts the mask mandate"?

                                                                            WHAT PARTICIPANTS WILL LEARN

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Body Language -- What your stance, arm positions, and other body postures convey in a conversation 

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Mask Psychology -- How the historical and social meanings of masks may affect our perceptions

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Mask Wearing Profiling -- Checking our assumptions about people in masks

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Eye and Facial Cues -- Using and reading eyes, eyebrows, forehead and head tilts as communication

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Confrontation Diffusion -- How to course-correct when a communication gets heated from misunderstanding

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Mask Equity, Inclusion and Accessibility -- Understanding how masks affect everyone

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Positive Hand Signs and Response Gestures -- Implementing other ways of talking than speaking

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March 16, 2021 1000am to 1230pm

March 18, 2021 300pm to 430pm

Meet the Presenters

Dan Pic.JPG

Dan Mathis Jr., CPP

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CSSM Founder

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Venue Safety and Security Expert

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Scott Rouse.JPG

Scott Rouse 

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Body Language Expert

focused on Healthcare

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Lori Garza.jpg

Lori Garza 

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Patron Services Manager

Denver Performing Arts Complex

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